LaxForgeSupport
We're a small team and we read every message. Whether you're stuck on sign-in, your LaxPod won't pair, or you just want to tell us what to build next — we want to hear from you.
We aim to respond within 2 business days.
Browse the FAQ
Most answers live on the FAQ page. Jump straight to a topic:
Account access
Sign-in trouble, password resets, email changes.
Preorder & deposit refunds
Order status, deposit refunds, shipping windows.
App crashes / bugs
Crashes, recording issues, pose tracking problems.
Hardware / LaxPod
Pairing, charging, sensor calibration, warranty.
Privacy & data
What we collect, deletion requests, COPPA.
Email us directly
Each address routes to the right person. Use the one that matches your question so we can triage faster.